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Frequently asked questions

Registration Search Forgot your password Help

Registration Search Forgot your password Help

Даниела Станева

Йордан Габерски

Антония Иванова

Йордан Йорданов

Aleksandur Vutov

Marek Zieliński

Мирослав Василев

Димитър Димитров

Йордан Димитров

Ивайла Александрова

Георги Александров

Красимир Ценков

Михаил Михайлов

Nikkinikolow Nikkinikolow

стоимен милушев

Savingion Blanc

Александър Петров

Георги Георгиев

Forgot your password

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Elmaz App

Frequently asked questions

You may refer your questions to: [email protected]

Account/Profile

How can I delete my profile?

Is it possible, that the administrators delete my registration?

I do not have access to the email with which the registration was made, and I cannot receive a new password to log in to the site and delete my registration! What should I do?

How can I see the URL address of my profile?

Is it possible to recover an old profile?

What is the ID of a profile?

I forgot my password. How can I restore it?

I forgot my username. What to do?

The site does not let me log in! It shows "Invalid username or password" message. What to do?

I am not receiving a confirmation email!

I wrote the wrong email in my account!

It does not allow me to register because the email is already in the database!

My email was closed/deleted and I can't use it anymore!

I do not remember the login details and I do not have access to the email with which the registration was made. What to do?

What is a username?

Functionalities on the site

How to block an account from which I do not want to receive messages?

How do I remove a profile from my Blocked list?

How to report a message?

Somebody has added me to his/her "Friends list" without my consent?

A specific person, log in and views my profile. Can you make him/her stop?

I want to receive messages only from men/women!

Can I recover deleted messages?

Some messages have disappeared from the Personal Messages folder. Why?

I have a notification for a new message but when I enter Personal Messages there is no new message.

How can I change my name in my profile?

How to vote for a profile?

Is there a connection between the rating and the participation is the top ranking?

I can't vote for some profiles! Why?

The site shows me "Your message was NOT sent successfully" message. Why?

How to choose a city?

Photos

How to add a photo?

How to select as a "Main Profile Photo" for my profile?

How do I delete a photo?

What are the other icons in the upper right corner of the photo?

What photos are published/allowed on the site?

What photos are NOT published/allowed?

Elmaz Extra

Is Elmaz paid service?

What is Elmaz Extra on the site?

What are the payment methods?

I'm not in the country how can I pay?

How do I see who has viewed my profile?

How do I see which users have voted and how many times for my profile?

How can I see if the sent message has been read by the recipient?

How can I see how many times my profile has been viewed by a particular user?

How can I give a Elmaz Extra to another user?

VIP services

What is "Vip credits" and what is their purpose?

How to recharge my credits?

Where can I see how much credits do I have available?

How can I activate "VIP services"?

What is a "VIP message"?

Where can I see how many VIP messages do I have?

What is a "VIP profile"?

What is a "VIP bar"?

How can I earn credits from actions on the site?

Can I activate the Elmaz Extra service with credits?

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