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Frequently asked questions

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Elmaz App

Frequently asked questions

You may refer your questions to: [email protected]

Account/Profile

How can I delete my profile?

Is it possible, that the administrators delete my registration?

I do not have access to the email with which the registration was made, and I cannot receive a new password to log in to the site and delete my registration! What should I do?

How can I see the URL address of my profile?

Is it possible to recover an old profile?

What is the ID of a profile?

I forgot my password. How can I restore it?

I forgot my username. What to do?

The site does not let me log in! It shows "Invalid username or password" message. What to do?

I am not receiving a confirmation email!

I wrote the wrong email in my account!

It does not allow me to register because the email is already in the database!

My email was closed/deleted and I can't use it anymore!

I do not remember the login details and I do not have access to the email with which the registration was made. What to do?

What is a username?

Functionalities on the site

How to block an account from which I do not want to receive messages?

How do I remove a profile from my Blocked list?

How to report a message?

Somebody has added me to his/her "Friends list" without my consent?

A specific person, log in and views my profile. Can you make him/her stop?

I want to receive messages only from men/women!

Can I recover deleted messages?

Some messages have disappeared from the Personal Messages folder. Why?

I have a notification for a new message but when I enter Personal Messages there is no new message.

How can I change my name in my profile?

How to vote for a profile?

Is there a connection between the rating and the participation is the top ranking?

I can't vote for some profiles! Why?

The site shows me "Your message was NOT sent successfully" message. Why?

How to choose a city?

Photos

How to add a photo?

How to select as a "Main Profile Photo" for my profile?

How do I delete a photo?

What are the other icons in the upper right corner of the photo?

What photos are published/allowed on the site?

What photos are NOT published/allowed?

Elmaz Extra

Is Elmaz paid service?

What is Elmaz Extra on the site?

What are the payment methods?

I'm not in the country how can I pay?

How do I see who has viewed my profile?

How do I see which users have voted and how many times for my profile?

How can I see if the sent message has been read by the recipient?

How can I see how many times my profile has been viewed by a particular user?

How can I give a Elmaz Extra to another user?

VIP services

What is "Vip credits" and what is their purpose?

How to recharge my credits?

Where can I see how much credits do I have available?

How can I activate "VIP services"?

What is a "VIP message"?

Where can I see how many VIP messages do I have?

What is a "VIP profile"?

What is a "VIP bar"?

How can I earn credits from actions on the site?

Can I activate the Elmaz Extra service with credits?

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